Refund policy
Return & Refund Policy
At Pantory, we want you to feel confident about your purchase. If your order does not meet your expectations, you may request a return in accordance with the conditions below.
30-Day Return Policy
We accept eligible returns requested within 30 days of the date your order is delivered.
To qualify for a return, the item must be in the same condition in which it was received. Clothing must be:
- Unworn and unused
- Unwashed
- Free from stains, odors, damage, alterations, or signs of wear
- Returned with original tags attached, when applicable
- Returned in its original or suitable protective packaging
- Accompanied by proof of purchase or order information
Trying on an item for size or fit is permitted as long as the item remains in new and resalable condition.
Pantory reserves the right to refuse returns that do not meet these conditions.
How to Request a Return
To request a return, please contact us at contact@pantory.store.
Please include your order number, the email address used for the purchase, the item you wish to return, and the reason for the return.
Please do not send any item back before receiving return instructions from our customer support team.
Sizing and Fit
Fit may vary depending on style, fabric, cut, and body type. We recommend reviewing the product description and available sizing information before placing an order.
If you selected the wrong size or the item does not fit as expected, it may still be returned provided it meets all return eligibility requirements.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at contact@pantory.store.
Please include your order number and clear photographs of the item and packaging when applicable.
Once the issue has been reviewed, we will provide an appropriate resolution.
Exchanges
If you need a different size, color, or style, please contact us at contact@pantory.store.
Replacement availability cannot be guaranteed. In some cases, the fastest option may be to return the original item and place a new order.
Non-Returnable Items
Items may not qualify for return if they have been:
- Worn
- Washed
- Altered
- Damaged after delivery
- Returned without original tags when applicable
Items clearly marked as Final Sale, personalized products, and gift cards may also be non-returnable unless otherwise required by applicable law.
Return Shipping
Unless the return is the result of an incorrect, damaged, or defective item for which Pantory is responsible, return shipping costs are generally the responsibility of the customer.
Original shipping charges are non-refundable unless otherwise required by applicable law.
We recommend using a trackable shipping service when returning merchandise.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow up to 10 business days after approval for the refund to be processed. Your bank, credit card issuer, or payment provider may require additional time before the funds appear in your account.
Order Changes and Cancellations
We begin processing orders as quickly as possible.
If you need to change or cancel an order, contact us at contact@pantory.store as soon as possible.
We cannot guarantee that an order can be changed or canceled once it has entered processing or fulfillment.
Consumer Rights
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
Contact Us
Pantory Customer Support
Email: contact@pantory.store