Shipping policy
Shipping Policy
Thank you for shopping with Pantory. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are generally processed within 1 to 3 business days after payment has been successfully confirmed.
Business days generally exclude weekends and recognized public holidays.
During high-volume periods, sales, promotions, holidays, or unexpected operational disruptions, processing may require additional time.
Shipping Time
After an order has been processed and shipped, estimated delivery generally takes approximately 5 to 15 business days, depending on the destination and shipping method available.
Delivery estimates are approximate and are not guaranteed delivery dates.
Shipping Costs
Available shipping methods and applicable shipping charges will be displayed during checkout before the order is completed.
Shipping promotions or free shipping offers may be subject to specific requirements and may be changed or discontinued at any time.
Order Tracking
When tracking information is available, customers may receive a shipping confirmation containing a tracking number or tracking link.
Please allow some time after receiving the shipping confirmation for tracking information to become active in the carrier's system.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please verify your:
- Full name
- Street address
- Apartment or unit number, if applicable
- City
- State or region
- Postal code
- Country
If you notice an error in your shipping information, contact us immediately at contact@pantory.store.
We cannot guarantee that shipping information can be changed once an order has entered processing or fulfillment.
Delivery Delays
Delivery may occasionally be delayed due to circumstances outside Pantory's reasonable control, including:
- Carrier delays
- Weather conditions
- Customs processing
- Transportation disruptions
- High shipping volumes
- Incorrect or incomplete addresses
- Regional service interruptions
We appreciate your patience if a carrier experiences an unexpected delay.
Lost or Missing Packages
If your tracking information shows no meaningful movement for an extended period or you believe your package may be lost, please contact us at contact@pantory.store.
Please include your order number and tracking information so our team can review the situation.
Packages Marked as Delivered
If tracking indicates that your package has been delivered but you cannot locate it, please first:
- Check around your delivery location
- Check with household members
- Check with neighbors when appropriate
- Check with a building reception or mailroom
- Contact the shipping carrier
If you still cannot locate the package, contact us at contact@pantory.store.
Incorrect or Incomplete Addresses
Pantory cannot guarantee replacement or reimbursement for orders that cannot be delivered because the customer provided an incorrect or incomplete shipping address.
If a package is returned to the sender, additional shipping charges may apply before the order can be shipped again.
Multiple Packages
In some cases, an order containing multiple items may be shipped in more than one package.
If this occurs, packages may arrive on different dates and may have separate tracking numbers.
International Orders
Where international shipping is available, orders may be subject to customs procedures, import duties, taxes, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.
Order Changes and Cancellations
Orders may begin processing shortly after they are submitted.
If you need to request a change or cancellation, contact us at contact@pantory.store as soon as possible.
We cannot guarantee that an order can be changed or canceled once fulfillment has started.
Contact Us
If you have questions regarding shipping or delivery, please contact:
Pantory Customer Support
Email: contact@pantory.store